Payment Policy – HomeFi

At HomeFi, we are dedicated to ensuring a seamless payment process that prioritizes clarity, security, and convenience for our customers. This Payment Policy outlines the procedures for payment confirmation, refunds, cancellations, and other related matters to help you make informed decisions while using our services.

1. Payment Confirmation

We strive to provide quick and clear confirmation of all payments made through our platform:

  • Once your payment is processed successfully, you will receive a payment confirmation via WhatsApp or the registered email address within 24 hours.
  • The confirmation will include essential details, such as the service booked, date, time, and the total amount paid.
  • If you do not receive the payment confirmation within the specified time, please reach out to us via:
    • WhatsApp live Chat:
    • Email: support@homefi.ae
  • Kindly retain your transaction receipt for future reference.

2. Refund Policy

At HomeFi, we ensure a fair and straightforward refund process to address any concerns you may have regarding our services:

a. Damage Protection Coverage

  • HomeFi offers damage protection coverage up to AED 1,000 to safeguard against any damages caused during the service.
  • To claim damage protection, you must notify HomeFi within 24 hours of the service completion by providing detailed evidence, such as photos, videos, or written descriptions of the damage.
  • Contact us promptly via WhatsApp or email to initiate your claim.

b. Refund Processing Time

  • Refunds will be processed within 7 to 15 business days from the date the refund request is approved.
  • Refunds will only be credited back to the original payment method used during the transaction.
  • The actual time for the refund to reflect in your account may vary depending on your bank or payment provider.

c. Service-Related Complaints

  • If you are dissatisfied with the service quality or experience any issues, you must report the matter within 24 hours of the service completion.
  • Our team will mediate between you and the service vendor to resolve the issue.
  • Depending on the findings, HomeFi may, at its sole discretion, offer a partial or full refund. However, refunds are not guaranteed and are subject to case-by-case assessment.

2.1. Investigation and Mediation

  • Dispute Resolution: In cases of dissatisfaction or disputes, HomeFi will initiate an investigation and mediation process to address concerns.
  • Customers must report issues within 24 hours of service completion via WhatsApp or email.
  • If deemed eligible, refunds or compensation will be provided as per our policies.

3. Cancellation Policy

We recognize that unforeseen circumstances may require you to cancel a service. Our cancellation policy is designed to be flexible while covering operational costs:

  • Free Cancellation:
    • If the cancellation is made at least 24 hours before the scheduled service time, you will receive a full refund.
  • Late Cancellation Charges:
    • If the cancellation is made after the service team has already arrived on-site, a cancellation fee of AED 150 will be charged.
  • No Refund for Last-Minute Cancellations or No-Shows:
    • Cancellations made less than 24 hours before the scheduled service or failure to show up for the scheduled service will not be eligible for a refund.
  • How to Cancel:
    • Cancellations must be communicated through WhatsApp or email to ensure timely processing.

4. Accepted Payment Methods

  • HomeFi accepts payments via Visa and MasterCard debit or credit cards in AED.
  • Payments are securely processed through a trusted payment gateway to protect your information.

5. Important Notes

  • Refund requests and damage claims must be submitted within the specified timelines to be considered valid.
  • HomeFi reserves the right to reject refund requests that do not meet the criteria outlined in this policy.
  • Customers are encouraged to keep all transaction receipts and related documents for future reference.

6. Contact Us for Payment Inquiries

For any questions or assistance related to payments, cancellations, or refunds, please do not hesitate to contact our support team:

  • WhatsApp live Chat:
  • Email: support@homefi.ae

At HomeFi, we are committed to offering our customers a transparent, secure, and customer-centric payment experience. Thank you for choosing our services.